Job Introduction
The Hiring Manager is also willing to consider part-time applicants, so please confirm if this is the case on your application
Are you passionate about helping others succeed? Do you love bringing systems to life through engaging, accessible training? If you’re a confident communicator who enjoys making a real difference to frontline services, then we want to hear from you!
Medway Council is seeking an inspiring Children & Adults Systems Trainer to join our dynamic Children and Adults Systems Team. This is an exciting opportunity to play a key role in supporting social care professionals by equipping them with the knowledge and skills they need to use Mosaic, Medway’s Children & Adults Social Care Case Management system. You will deliver high‑quality systems training that builds confidence, capability, and consistency across the workforce, ultimately helping to achieve better outcomes for children, families, and adults across Medway.
What you’ll do
As a trusted expert and enthusiastic trainer, you will:
- Deliver high‑quality training to staff across Children’s and Adults Services, both in groups and 1:1.
- Design, update and maintain a comprehensive suite of clear and user‑friendly training materials, guides and resources.
- Support staff at every stage of their journey, from induction to refresher sessions to training following system upgrades/configurations.
- Work with system specialists and frontline teams to spot learning gaps, new training needs, and opportunities for improvement.
- Empower staff to make the best use of Mosaic, increasing confidence, data quality and efficient working practices.
- Embrace innovation - exploring new technologies, digital tools and creative approaches to enhance learning experiences.
- Promote best practice around GDPR, data security and information governance in all training delivery.
This is a role where you’ll be hands‑on, people‑focused, and key to ensuring excellent system use across the whole service.
About you
You’ll be a natural trainer, engaging, patient, organised, and able to bring complex processes to life in a way that’s clear, simple and motivating. You’ll also have:
- Experience delivering effective training solutions
- Strong communication and presentation skills
- The ability to adapt training for different audiences and learning styles
- Confidence in using Microsoft tools and digital learning platforms
- A commitment to continuous improvement, quality training experiences and excellent customer service
Most of all, you’ll be someone who genuinely wants to help others learn, grow and feel confident in their work.
Why join us?
- You’ll be supporting staff who work directly with children, families and adults with care and support needs where your work will help improve their experience of services across Medway.
- You’ll join a collaborative service that values creativity, learning and continuous improvement.
- We welcome fresh ideas, new approaches and a passion for modern training techniques.
- With our hybrid working model, you’ll balance time at home and on-site to suit service demands.
If you are someone who loves empowering others, thrives on variety and enjoys creating training that genuinely makes a difference, this is the perfect role for you.
Apply now and help us shape confident, capable system users across Medway’s Children and Adults Services.
Our Offer:
In addition to the annual salary, we are proud to offer an excellent benefits package including -
- Generous annual leave entitlement
- Generous local government pension scheme package
- Access to wider training and development qualifications
- Flexible working scheme
- Travel plan discounts
- Access to CAREFIRST advice & counselling service
- Employee discount scheme for national and local retailers
Apply now and be part of a team committed to making a real impact!
Our organisation:
Medway is a unitary authority in the South East of England, made up of the towns of Strood, Rochester, Chatham, Gillingham and Rainham and more rural areas, including the Hoo Peninsula.
Situated in Kent in the South-East of England, the area has plenty of green spaces, excellent facilities and easy access to the national motorway and rail networks, facilitating superb transport links to London.
We provide all local Government services for a quarter of a million people, looking after education, environment, social care, housing, planning, business and much more - everything from frontline services such as rubbish collection and events like the Dickens Festival to work that goes on behind the scenes to ensure services in Medway run smoothly and cost effectively.
Working at Medway Council means that you get to be part of this journey working alongside talented, professional colleagues to drive forward change to transform the lives of our residents and the communities they live in.
Important Information
- Applicants must be able to demonstrate all essential requirements as listed in the job profile
- Medway Council is not able to provide a Certificate of Sponsorship, so candidates must already possess the right to work in the UK.
- If you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted.
- We reserve the right to close this vacancy at any time prior to the closing date.
This post is subject to an enhanced Adults DBS check.
Additional Information:
Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. This means that the salary you will be offered will be at level A unless, based on an assessment against the CPF criteria, you demonstrate that you are meeting the criteria of level B or C. There will be further opportunity once in post to progress from level A to B, and B to C.
When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached.
The person specification of a job profile is split into three levels:
Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview.
Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A.
Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience.
You can demonstrate knowledge, experience and skills to allow you to perform within this role. You will identify, through application, how you meet the elements detailed within the person specification, at either Level A, B or C. You will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs.
Equal Opportunities Commitment Statement
Medway Council is committed to creating an inclusive work environment with a diverse workforce. All appropriately qualified candidates will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age
For further information please refer to the Medway information pack available as a download or to view online
Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.
Please visit http://www.mindfulemployer.net/ for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support.
We reserve the right to close this vacancy at any time prior to the closing date.
If you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted.
All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email, if you require documentation/correspondence in different format such as braille or large print, please contact the Resourcing Team on 01634 332878.
