Job Introduction
Medway Council Landlord Services owns and manages around 3000 homes in the Medway area. We aim to provide excellent services to tenants.
We are a high performing customer focussed service. Our performance is excellent when compared with other similar housing organisations.
We are currently recruiting for a Tenancy Management Assistant on a permanent contract to work within the busy Tenancy Team. We are looking for an experienced, dynamic, and highly motivated person with housing management experience to join our Tenancy Team and help us continue to provide excellent services to our customers. Main duties include: -
- Manage the Council’s garage stock. This includes managing the waiting list, the allocation, and lettings of garage tenancies.
- Manage the Mutual Exchange process from the application stage to arranging the sign-up for the Tenancy Management Officer.
- To receive and respond to telephone calls on the Tenant Services duty phone line and to lead on monitoring the generic team inbox and to answer general enquiries or to signpost emails to the correct sections within the Council.
- To provide an admin support to the Tenancy Management Team including bulk emails, mail-outs, and bulk text message campaigns.
- To manage the Tenancy Team’s void process responsibilities daily to ensure that all information is current and correct and to assist the Tenancy Management Officer, to ensure all vacant properties are tenanted as quickly as possible to minimise void rent loss. This will include the preparation of the sign-up documents, updating the Housing Management System following the sign-up and the uploading of CORE forms.
- To monitor and maintain the gas no access list and provide administrative tasks for the preparation of letters and paperwork for court.
- To assist the Tenancy Management Officer in the completion of Estate Inspection paperwork and any follow-up correspondence.
- To maintain good record keeping on the Housing Management system and to ensure that the Team’s scanning is kept up to date.
You must be able to demonstrate
- Experience of working in a social housing management environment, ideally within a local authority environment.
- Great customer service skills
- A basic knowledge of tenancy management law and good practise
- A commitment to teamwork, and to providing excellent customer services
- Able to prioritise and manage your own workload and meet competing deadlines.
We are seeking a Tenancy Management Assistant to join the team at level B. This level attracts a salary that is mid-point of the range. You will have related experience and be able to demonstrate applied and developed knowledge, experience and skills to be effective in this role. All elements of level A and B listed within the person specification are essential. You will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs.
If you would like to have an informal discussion before applying, please call Sarah Thompson on 01634 333344 or by emailing sarah.thompson@medway.gov.uk
Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. This means that the salary you will be offered will be at level A unless, based on an assessment against the CPF criteria, you demonstrate that you are meeting the criteria of level B or C. There will be further opportunity once in post to progress from level A to B, and B to C.
When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached.
The person specification of a job profile is split into three levels:
Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview.
Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A.
Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience.
Important Information-
Applicants must be able to demonstrate all essential requirements as listed in the job profile
For further information, and for details of the benefits of working for Medway Council, please refer to the Medway information pack available as a download or to view online.
Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.
Please visit http://www.mindfulemployer.net/ for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support.
We reserve the right to close this vacancy at any time prior to the closing date.
