Job Introduction
Social Care Officer - MIST Team (Ref: ASC/26/044/LLS)
Directorate: People (Childrens, Adults, Public Health, Education and SEND)
Department: Adults’ Services
Salary: Range 4 Level A (£32,378 per annum)
Hours: 37 per week
Location: MIST House
Working style:
Hybrid – Works part from MIST House and part from home.
Closing Date: 16/08/2026
We are excited to announce a new opportunity for a Social Care Officer to join our Newly established Medway’s Intensive Support Team (MIST) within Adult Social Care. This role presents a unique chance to make a significant impact on the lives of individuals facing multi-faceted complexities, providing hands-on support and interventions within the community including but not exclusive to acute settings, individual’s homes and numerous other settings. The successful applicant will be required to have experience within Mental Health, Learning Disabilities, alcohol and Drug use, Safeguarding, homelessness, and outreach work.
As a Social Care officer in this dynamic team, you will utilize yourself as a tool to engage directly with clients, often in crisis situations, and those that require a multi-disciplinary team (MDT) response. Your role will involve advocating for individuals, ensuring their needs are met, and facilitating access to vital services. Strong communication skills are essential, as you will be required to build and maintain relationships with individuals accessing support, their families, and partner agencies, including housing, police, probation services, mental health professionals, and addiction support organizations.
Knowledge of the Medway area is crucial, as you will be navigating local resources and voluntary services to enhance the support available to individuals. Whist in Medway we support agile working, given the nature of this work, it will predominantly require a presence in both office and community settings, emphasizing direct engagement with clients to effectively address their needs.
You will need to apply a strength-based approach in your practice, supporting/undertaking Care Act assessments and devising care plans through our three-conversation framework of assessment. An understanding of safeguarding principles, the Mental Health Act, and the Mental Capacity Act is fundamental to ensure the safety and wellbeing of those you support.
Join us in this exciting new role, where you will play a key part in transforming lives and promoting positive outcomes for individuals within our community. Your expertise and compassion will be at the forefront of delivering high-quality social care, making a real difference in the lives of those we serve.
In return we will offer you:
- Generous annual leave entitlement
- Generous local government pension scheme package
- Access to wider training and development qualifications
- Flexible working scheme
- Travel plan discounts
- Access to CAREFIRST advice & counselling service
- Employee discount scheme for national and local retailers
Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. This means that the salary you will be offered will be at level A unless, based on an assessment against the CPF criteria, you demonstrate that you are meeting the criteria of level B or C. There will be further opportunity once in post to progress from level A to B, and B to C.
When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached.
The person specification of a job profile is split into three levels:
Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview.
Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A.
Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience.
Level A
Medway Intensive Support Team are seeking 3 x Social Care Officers to join the team at level A. This is the entry point of the role, so you will need to be able to demonstrate the relevant knowledge, experience and skills to get you started, but you will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. All elements of level A listed within the person specification are essential. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs.
Important Information
- Applicants must be able to demonstrate all criteria which are essential for appointment to the role.
- For further information, and for details of the benefits of working for Medway Council, please refer to the Medway information pack available as a download or to view online.
- Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.
- Please note, we prioritise applications from current Medway Council redeployees. We will let you know if this post is to be filled by a redeployee as, in this instance, your application will unfortunately not be taken forward.
- We reserve the right to close this vacancy at any time prior to the closing date.
Please visit http://www.mindfulemployer.net/ for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support.
